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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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How do I buy personalized Name Necklace?

It's very easy.
- Please visit our website www.myluckynecklace.com, and choose your favorite name necklace by clicking on the image or the "Design Your Own" button.
- Follow the steps to "Enter Name or text" in the required field on our website.
- Preview your name necklace design, and then add your name necklace to shopping cart and you can proceed to checkout.
For your name necklace size, weight, and length, please refer to the product's details.